PRIVACY POLICY

A legal disclaimer

At Everchill Fashion, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Definitions

1.1 “Personal Data” refers to any information that identifies or can be used to identify an individual.

1.2 “Processing” includes any operation performed on personal data such as collection, storage, use, transfer, or deletion.

1.3 “You/User” refers to anyone accessing our website or using our services.

2. Information We Collect

2.1 Personal Information

We collect personal details you voluntarily provide such as your name, phone number, email address, billing and shipping address, and payment details when you:

Create an account
Place an order
Contact us via support channels

2.2 Non-Personal Information

We automatically collect non-personal information such as browser type, device information, IP address, pages viewed, and time spent using cookies and analytics tools.

3. How We Use Your Information

3.1 Order Fulfillment

To process and deliver your orders, provide updates, and support order-related communication.

3.2 Customer Support

To respond to queries and provide relevant assistance.

3.3 Marketing

To send you promotional emails, offers, and updates (only if you opt in).

3.4 Personalization

To enhance your browsing experience by tailoring content and product suggestions.

3.5 Analytics and Improvement

To analyze user behavior and improve our services, website functionality, and product offerings.

4. Legal Basis for Data Processing

We process your data under the following legal bases:

Consent (when you sign up or opt-in)
Contractual necessity (to fulfill your purchase)
Legal obligations (e.g., record-keeping)
Legitimate interest (e.g., fraud prevention, marketing)

5. Cookies & Tracking Technologies

We use cookies to improve website functionality, analyze usage patterns, and personalize your experience. You can manage or disable cookies via your browser settings.

6. Sharing of Information

We may share your information with:

Payment processors (e.g., Razorpay, UPI gateways)
Courier and logistics partners
Customer support platforms
Advertising platforms (e.g., Google, Meta)

We never sell or rent your personal information.

7. International Data Transfers

If your information is transferred outside of India, we ensure that appropriate safeguards are in place to protect your data, such as encryption and agreements with third-party providers.

8. Third-Party Links & Services

Our website may contain links to third-party websites like WhatsApp, Instagram, or payment gateways. We are not responsible for their privacy practices. Please review their privacy policies before interacting.

9. Data Retention

We retain your information as long as necessary:

For account activity and order history
To comply with legal obligations
Until you request deletion of your account or data

10. Security Measures

We implement physical, technical, and administrative safeguards to protect your personal data from unauthorized access, alteration, or disclosure. While we strive for maximum protection, no method is 100% secure.

11. Data Breach Protocol

In the event of a data breach, we will notify affected users within 72 hours via email and take all necessary steps to mitigate the impact, investigate the cause, and prevent recurrence.

12. Children’s Privacy

We do not knowingly collect or solicit information from individuals under 13 years of age. If we discover such data has been collected, it will be deleted immediately.

13. User Rights & Consent Withdrawal

You have the right to:

Access or correct your data
Withdraw consent at any time
Request deletion of your personal information
Restrict or object to certain types of data processing

You can exercise these rights by contacting us at: privacy@everchillfashion.com

14. Grievance Redressal

For any concerns regarding data privacy, please contact:

Grievance Officer: Sagar Salvi
Email: Everchill.work@gmail.com
Phone: +91- 9082058559

15. Updates to This Policy

We may update this Privacy Policy from time to time. Any major changes will be notified via email or website announcements. Continued use of the site means you agree to the revised terms.

16. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of India. Any disputes shall be resolved under the jurisdiction of Indian courts.

If you have any questions or require further clarification, please email us at support@everchillfashion.com.